TERMS

ALL ORDERS

IN STOCK ITEMS TYPICALLY SHIP WITHIN 24-48 HOURS UNLESS NOTED BY CINNAMON PROJECTS CUSTOMER SERVICE.
PRICES MAY CHANGE WITHOUT NOTICE.
QUESTIONS? CONTACT US AT STUDIO@CINNAMONPROJECTS.COM

ORDER CONFIRMATION

AFTER SUBMITTING YOUR ORDER YOU’LL RECEIVE AN EMAIL VERIFYING THAT IT’S BEEN RECEIVED BY CINNAMONPROJECTS.COM
UPON SHIPMENT YOU’LL RECEIVE AN ADDITIONAL EMAIL INFORMING YOU OF THE SHIPPING DATE, THE DETAILS OF YOUR ORDER AND ANY TRACKING INFORMATION.

CANCELLING AN ORDER

IN THE EVENT THAT YOU CHANGE YOUR MIND REGARDING AN ORDER YOU’VE PLACED YOU MAY CANCEL IT, PROVIDING IT HASN’T BEEN SHIPPED.
TYPICALLY ALL ORDERS SHIP WITHIN 24-48 HOURS AND IN SOME CASES IMMEDIATELY SO NOT ALL ORDERS CAN BE CANCELED ONCE THEY HAVE BEEN SUBMITTED.
TO CANCEL AN ORDER, PROVIDE YOUR EMAIL ADDRESS AND/OR ORDER NUMBER AND CONTACT US AT STUDIO@CINNAMONPROJECTS.COM

SHIPPING & TAXES : USA

ALL USA ORDERS OVER $100.00 SHIP FREE!
ORDERS TYPICALLY SHIP WITHIN 24-48 HOURS.
WE SHIP ALL USA ORDERS VIA USPS PRIORITY MAIL
NYC : PLEASE ALLOW 1-2 BUSINESS DAYS FOR DELIVERY
OUTSIDE NYC : PLEASE ALLOW 2-3 BUSINESS DAYS FOR DELIVERY
CINNAMON PROJECTS LLC IS A NEW YORK BASED COMPANY AND WE ARE REQUIRED BY LAW TO COLLECT SALES TAX ON ORDERS SHIPPED WITHIN NEW YORK.
NEW YORK SALES TAX VARIES BY COUNTY.
ANY USA ORDER SHIPPED TO A DESTINATION OUTSIDE OF NEW YORK ARE EXEMPT FROM SALES TAX.

SHIPPING & TAXES : INTERNATIONAL

ALL INTERNATIONAL ORDERS SHIP VIA USPS INTERNATIONAL PRIORITY MAIL
FINAL SHIPPING FEES ARE CALCULATED AT CHECKOUT.
PLEASE ALLOW 8-14 BUSINESS DAYS FOR DELIVERY
CUSTOMERS ARE RESPONSIBLE FOR ANY FEES OR DUTIES APPLIED TO INTERNATIONAL ORDERS AND WE ARE NOT ABLE TO ESTIMATE THESE FEES.
PLEASE NOTE WE ARE NOT ABLE TO SHIP ANY ALCOHOL BASED PRODUCTS INTERNATIONALLY. THIS APPLIES TO OUR EDP SPRAY PRODUCTS.

TYPICAL INTERNATIONAL FEES
CANADA : $25.00
AUSTRALIA & NEW ZEALAND : $35.00
EUROPE : $35.00

RETURNS & DAMAGES

YOUR SATISFACTION AND HAPPINESS IS EXTREMELY IMPORTANT TO US.
PLEASE CONTACT STUDIO@CINNAMONPROJECTS.COM IF YOU HAVE ANY QUESTIONS ABOUT A RECENT PURCHASE.
REFUNDS AND RETURNS ARE TREATED ON A CASE BY CASE BASIS.
REFUNDS WILL ONLY BE ISSUED IF THE ITEM IS CONSIDERED DEFECTIVE OR BROKEN UPON ARRIVAL.
WE DO NOT ACCEPT RETURNS FOR USED OR HANDLED PRODUCT.
DUE TO THE NATURE OF UNFINISHED BRASS, HANDLING BRASS PRODUCT WILL NATURALLY BEGIN THE OXIDIZATION PROCESS WHICH IS AN INTENDED DESIGN FEATURE.
IN THE EVENT A RETURN IS APPROVED BY CINNAMON PROJECTS, A 15% RESTOCKING FEE WILL APPLY TO ALL BRASS ITEM RETURNS.

PLEASE NOTE : CINNAMON PROJECTS DOES NOT ACCEPT EXCHANGES AT THIS TIME.

PLEASE NOTE : PRODUCT DIMENSIONS ARE CLEARLY INDICATED IN EACH PRODUCT DESCRIPTION. RETURNS WILL NOT BE ACCEPTED BASED ON SCALE / SIZE / DIMENSIONS.

PLEASE NOTE : ALL PERFUME SALES ARE CONSIDERED FINAL SALE AND WE DO NOT ACCEPT RETURNS ON THESE ITEMS.

DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 3 BUSINESS DAYS OF RECEIPT.
CINNAMON PROJECTS IS NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME.
IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.
IT MAY ONLY BE RETURNED WITH THE PROPER AUTHORIZATION OF THE CINNAMON PROJECTS CUSTOMER SERVICE DEPARTMENT.
THE PURCHASER IS RESPONSIBLE FOR SHIPPING EXPENSES AND RISK, I.E. PROPER REPACKAGING OF MERCHANDISE.

SECURE SHOPPING

WE UNDERSTAND YOUR CONCERNS REGARDING SAFETY & SECURITY AND WE SHARE YOUR INTERESTS IN THEM.
CINNAMON PROJECTS HAS ESTABLISHED PROCEDURES AND POLICIES TO PROTECT YOUR PRIVACY AND PROVIDE SECURE ONLINE ORDERING.
WE USE THE INDUSTRY STANDARD, SECURE SOCKET LAYER PROTOCOL (SSL).
ALL INFORMATION THAT YOU SUBMIT DURING THE ORDERING PROCESS IS AUTOMATICALLY ENCRYPTED FOR SECURITY AND CAN ONLY BE DECODED BY CINNAMONPROJECTS.COM
ONCE YOU BEGIN THE CHECKOUT PROCESS YOUR COMPUTER WILL BEGIN COMMUNICATING WITH OUR SERVER IN SECURE MODE.
ONLY BROWSERS THAT SUPPORT SSL PROTOCOL CAN BE USED TO ORDER ONLINE THROUGH CINNAMONPROJECTS.COM.
FOR INFORMATION ON HOW TO DOWNLOAD THE LATEST VERSION OF YOUR INTERNET BROWSER, PLEASE CONSULT WITH YOUR INTERNET BROWSER PROVIDER.

PRIVACY POLICY

IT IS OUR HIGHEST PRIORITY TO MAKE CERTAIN THAT YOUR PRIVACY WILL BE RESPECTED.
CINNAMON PROJECTS WILL NOT SELL, TRADE, OR GIVE AWAY ANY PERSONAL INFORMATION THAT YOU HAVE SUBMITTED DURING THE ONLINE ORDERING PROCESS.
THIS INCLUDES YOUR EMAIL ADDRESS, CREDIT CARD NUMBER OR ANY OTHER PERSONAL INFORMATION.
ALL INFORMATION GATHERED WILL BE KEPT STRICTLY CONFIDENTIAL.
IF YOU HAVE ANY FURTHER QUESTIONS REGARDING YOUR PRIVACY PLEASE FEEL FREE TO CONTACT US AT STUDIO@CINNAMONPROJECTS.COM

INFORMATION WE GATHER

WHEN YOU PLACE AN ORDER AT CINNAMONPROJECTS.COM, WE COLLECT CERTAIN INFORMATION IN ORDER TO PROCESS YOUR ORDER.
THIS INCLUDES: NAME, PHONE NUMBER, EMAIL ADDRESS, PAYMENT INFORMATION, BILLING ADDRESS, SHIPPING ADDRESS, AND DETAILS ON THE PRODUCTS PURCHASED.
CUSTOMERS ALSO HAVE THE OPTION TO JOIN OUR MAILING LIST. IF YOU DECIDE TO OPT-IN TO OUR MAILING LIST WE WILL ONLY USE YOUR EMAIL ADDRESS FOR PROMOTIONS SENT OUT BY CINNAMONPROJECTS.COM.
WE WILL NEVER SELL OR TRADE YOUR PERSONAL INFORMATION INCLUDING YOUR EMAIL ADDRESS. CUSTOMERS CAN CHOOSE TO OPT-OUT OF THE EMAIL LIST AT ANYTIME.

COOKIES

COOKIES ARE SMALL BITS OF INFORMATION THAT ARE STORED ON YOUR COMPUTER TO HELP KEEP TRACK OF THE ITEMS IN YOUR SHOPPING BASKET.
WE USE ONLY SESSION COOKIES, WHICH MEANS THAT ONCE YOU CLOSE YOUR BROWSER, THE COOKIES EXPIRE AND ARE NO LONGER USED.
THE USE OF COOKIES IS STANDARD ON THE INTERNET AND MOST MAJOR WEBSITES USE THEM.
IN ORDER TO SHOP AT CINNAMONPROJECTS.COM, YOU MUST ENABLE SESSION COOKIES IN YOUR BROWSER. PLEASE REFER TO YOUR BROWSER’S HELP SECTION ON HOW TO DO THIS.